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ITSM COMPLIANCE ASSESSMENT

WE DO MORE THAN ONE FACET.

We do more than one facet. IT Service Management Assessment represent a strategic first step in achieving ITSM best practice implementation. Although assessment reports provide organizations with valuable information, sometimes inexperienced service providers deliver little more than process maturity scores, strengths and weaknesses within their reports. Thus, it pays to have an experience ITSM compliance assessment from a service provider with deep, practical experience. An effective ITSM compliance assessment should answer the most critical questions for when looking at the ITSM/IT Compliance puzzle which is:

What strategic actions and decisions can be implemented that will lead to the initiation of optimization of IT Service Management and streamlined compliance?

What is the most cost-effective approach?

What actions can we take to accelerate our ITSM program?

CNET Global Solutions assessment solution is designed to deliver objective and fact-based evidence to position your IT organization’s current practices within the framework of ITSM/IT compliance by identifying the steps, efforts and action plan required to attain repeatable, sustained and economical IT service excellence and aligned IT compliance.

OUR PROVEN SERVICES METHODOLOGY

Through our proven service methodology, CNET Global Solutions assessment precisely identifies the process changes required to fully comply with the desired standards. To achieve this objective, each assessment compares the current practices to Industry Best Practices and proposes recommendations for a smooth transition to the targeted requirements for the IT Department. Our comprehensive IT assessment also identifies the risks associated to these requirements delivering actionable intelligence for your organization.

KEY DELIVERABLES AND SERVICES TIMELINE

Our streamlined assessment process will comprehensively answer these key questions and take your organization to the state of organized actions and decisions. CNET Global Solutions makes it easier for you to initiate action and to make enlightened decisions.

Presented via a Web report, the ITSM/IT Compliance Assessment Report provides detailed custom information regarding your organization’s specifics, including:

 High-level observations and recommendations

 Gap diagram with references to best practices and ITSM standards (ISO 20000)

 Solution Architecture Overview

 Proposed action-oriented roadmap to ITSM/IT Compliance

 Fast track steps to best practices ITSM/IT Compliance implementation

 Risks and critical success factors of ITSM/IT Compliance for your organization

 Proposed growth strategy

ITSM

ITSM COMPLIANCE ASSESSMENT

WE DO MORE THAN ONE FACET.

We do more than one facet. IT Service Management Assessment represent a strategic first step in achieving ITSM best practice implementation. Although assessment reports provide organizations with valuable information, sometimes inexperienced service providers deliver little more than process maturity scores, strengths and weaknesses within their reports. Thus, it pays to have an experience ITSM compliance assessment from a service provider with deep, practical experience. An effective ITSM compliance assessment should answer the most critical questions for when looking at the ITSM/IT Compliance puzzle which is:

What strategic actions and decisions can be implemented that will lead to the initiation of optimization of IT Service Management and streamlined compliance?

What is the most cost-effective approach?

What actions can we take to accelerate our ITSM program?

CNET Global Solutions assessment solution is designed to deliver objective and fact-based evidence to position your IT organization’s current practices within the framework of ITSM/IT compliance by identifying the steps, efforts and action plan required to attain repeatable, sustained and economical IT service excellence and aligned IT compliance.

OUR PROVEN SERVICES METHODOLOGY

Through our proven service methodology, CNET Global Solutions assessment precisely identifies the process changes required to fully comply with the desired standards. To achieve this objective, each assessment compares the current practices to Industry Best Practices and proposes recommendations for a smooth transition to the targeted requirements for the IT Department. Our comprehensive IT assessment also identifies the risks associated to these requirements delivering actionable intelligence for your organization.

KEY DELIVERABLES AND SERVICES TIMELINE

Our streamlined assessment process will comprehensively answer these key questions and take your organization to the state of organized actions and decisions. CNET Global Solutions makes it easier for you to initiate action and to make enlightened decisions.

Presented via a Web report, the ITSM/IT Compliance Assessment Report provides detailed custom information regarding your organization’s specifics, including:

 High-level observations and recommendations

 Detailed process-specific observations and recommendations

 Gap diagram with references to best practices and ITSM standards (ISO 20000)

 Solution Architecture Overview

 Proposed action-oriented roadmap to ITSM/IT Compliance

 Fast track steps to best practices ITSM/IT Compliance implementation

 Risks and critical success factors of ITSM/IT Compliance for your organization

 Proposed growth strategy

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Convert your data to insights

Analytics solutions enable you to take your toughest information-based problems, apply data science and rich analysis, and potentially a create smarter process for your customers, business and employees. What questions are you asking today?

o Is my business model aligned for success?
o Are my clients as profitable as they could be?
o How do we drive operational processes, allocate capital and resources?
o Are we able to predict future outcomes?
o Are we as responsive to business change as we should be?

Analytics represents the ability to acquire, consolidate and transform simple data into relevant information, allowing knowledge to drive business decisions and actions. But extracting actionable information from data grows more difficult as data volumes continue to swell. Decades of technology innovation have focused on moving businesses beyond reliance on spreadsheets, yet manual and offline tools continue to underpin critical management decision making and reporting.

CNET Global Solutions can help you capitalize on the value of your data – including real time, historical and predictive insights – to support strategic, tactical and operational decisions. Importantly, we also help you recreate processes and operating models around data and analytics solutions and help with the implementation and change management of these solutions.

CNET Global Solutions’ services address functionalities and issues across the enterprise including:

o Analytics
o Enterprise Performance Management
o Information Management
o Integrated Business Planning

Leverage your people as strategic assets

People can become your organization’s greatest asset when you tackle these talent challenges:

Adopting a forward-looking focus to tune into the needs of future talent. What capabilities drive market success? What risks are there into acquiring and retaining that capability? How are you positioned against your competitors? We believe this process starts by understanding what skills and capabilities you will require tomorrow.

Treating talent management as a business-critical process. Strategic talent management should be part of business planning, not a standalone HR exercise. What is the quality of your talent pipeline and succession plan? How are you responding to multi-generational workforces? We believe placing these risks firmly on the radar of people at the right level is key to developing and maintaining your competitive advantage.

Looking beyond traditional talent management approaches to hiring, developing, and retaining the best people. CNET Global Solutions can help ensure you have access to the talent needed for the future by helping you assess potential business acquisitions, joint ventures, or alliances as new sources of essential talent — or taking workforce flexibility to a whole new level through greater use of contingent workers, for example.

CNET Global Solutions’ services can help your business embrace change and strengthen performance through proactive approaches for improving your organization’s most valuable asset, your people:

Change Management
Employee Engagement
Learning and Development
Onboarding Tools
Organizational Design
Talent Management

Turn your technology vision into reality

Technology has many definitions – enabler, disruptor, value drainer and contributor, cost center, and competitive differentiator…to name a few. It has rightfully earned these definitions.

o Is your technology working for you as it should?
o Are you able to harness the power of your legacy technology investments while taking advantage of new opportunities?

Emerging technologies, such as cloud/“as-a-Service”, internet of things, digital, and mobile, are truly game changers. Indeed, as they inherently transform virtually all internal and customer-facing operations, they can either work for, or against, your enterprise.

Our comprehensive approach – from strategy through execution – can help you understand and manage the full array of business, technology, security, change management, compliance, and tax ramifications. Our integrated teams and solutions enable your business strategy with the speed and agility necessary in today’s market:

• Cloud
• Digital and Mobile Solutions
• Enterprise Solutions
• IT Strategy
• Portfolio, Program and Project Management
• Technology and Process Integration

Streamline your support functions

High performing firms focus on advancing their business functions to surpass the competition. They look for opportunities to leverage technology, digital labor, analytics, and service delivery options to create agility. These firms never cease to ask:

o Are my teams deployed effectively?
o How can technology serve my purpose?
o What processes can be automated?
o Are there tax implications to be considered?

In our increasingly complex world, a holistic view of business functions can yield great returns. CNET Global Solutions services help organizations transform with precision and experience:

o Global Business Services
o Human Resources
o Information Technology
o Innovation and Engineering
o Procurement
o Sales and Marketing

Optimize your sector operations

Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work.
Our deep sector knowledge embraces both current trends and future challenges. CNET GLOBAL SOLUTIONS offers insight into what’s coming over the hill, from threats and disruptions to opportunities and innovations.

Management Consulting

Our Management Consulting professionals can help you identify and solve the challenges that stand in the way of your growth and progress. We will work with you as colleagues, shoulder-to-shoulder, until we have delivered the results that matter to you.

  • What does your business need to do to thrive?
  • How can we help you change things?
  • Where will you start?

Although every organization has unique business problems, companies also contend with common challenges as they strive for profitable growth in an increasingly complex business environment. These challenges may deal with how to integrate evolving technologies, or how to ensure talent for the future, or how to best support strategic ambitions, among many others.

There are plenty of theories around those business issues. Theory is great, but making it real is critical to success. At CNET Global Solutions our business is the business of reality. We address your issues with expertise from professionals who have been in your industry and have had your responsibilities. They go beyond theory to find viable, real-world ways to take your company in new directions.

CNET Global Solutions can help you in:

  • Engage with your customers

Customer expectations are rapidly evolving and you know you need to deliver against them. But not at a cost to your own profitability.

  • How well are you managing your customer experience investments?
  • Are you clear which products and customers are the most profitable?

CNET Global Solutions can help you balance what your customer wants with what your business can profitably deliver. Combining industry experience with functional acumen, we provide deep economic analysis, robust customer insights and market intelligence, and strategic business direction to help you generate ROI from your investments in customer-centricity.

Better customer experiences that can produce greater business returns for you is the goal of our services:

  • Complexity Management
  • Customer Experience
  • Customer Service Transformation
  • Digital and Mobile Solutions
  • Omni Business
  • Sales Effectiveness
  • Marketing Transformation
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