Industry: Telecommunications Services
Client Size: Tier-1 Global Provider
Region: North America
Challenge
Post-migration, the enterprise needed operational assurance across its hybrid ecosystem—comprising on-prem data centers, private cloud nodes, and public cloud platforms. Manual monitoring and fragmented toolchains led to SLA breaches and reactive incident management.
Solution
CNET Global Solutions provided end-to-end managed services, including:
- Proactive asset monitoring based on initial discovery baseline
- Service mapping to enable AIOps-based event correlation
- SLA-driven operations support for mission-critical workloads
- Continuous optimization and governance enforcement
Outcomes
- 25% reduction in monthly incident volume
- Improved MTTR by 50% through better observability
- Governance reports aligned with internal and external audits
- Seamless business continuity across multiple time zones