Whether your organization is starting fresh on an ITSM tool/technology adoption upgrading from spreadsheets/local databases, or retaining an existing ITSM tool (such as Lotus Notes, BMC Remedy, CA Service Management, etc.), we will develop a custom ServiceNow Strategic Roadmap to guide you through the process.
The roadmap addresses four factors of a successful adoption: business process, service workflows, and organization structure and technology environment. By measuring the current state and analyzing the desired state, we help clients assemble a pragmatic service adoption roadmap for ITSM as well as other service management areas in an enterprise, including HR, finance, marketing and field service.
The roadmap leverages the core principles of the StartNow methodology of ServiceNow complemented by CNET Global Solutions Inc proven field experience. The roadmap consists of a financial business case, return on investment, total cost of ownership, project scope, charter, and execution schedule within a measurement-driven progress tracking framework. This complete package guides your integration from start to finish.
The ServiceNow professionals that CNET Global Solutions Inc provides are grounded in foundational capabilities of consulting, system integration, and IT management. CNET Global Solutions Inc relies on a deep pool of certified ServiceNow and ITIL professionals who can handle any help desk development or support requirement.
Our Fractional Services model allows clients to benefit from our team of certified ServiceNow professionals without having to pay a full time employee. Under this model, you hire CNET Global Solutions Inc for a minimum of 50 hours per month on a remote working basis. This helps optimize your allocated budget.
After implementing ServiceNow in the Cloud, most organizations require additional assistance with certain minimal maintenance and support activities, such as system administration, monitoring, report development, analytics, integration points, new business processes, workflows, etc. CNET Global Solutions Inc offers the services of ServiceNow System Administrators. ServiceNow Implementation Consultants, and ServiceNow Developers to augment your team for these activities. CNET Global Solutions Inc offers several engagement models to work within your budget and maximize the value of the services.
CNET Global Solutions Inc can take complete responsibility for delivering ServiceNow maintenance and support services, which allows your IT staff to focus on your core business applications. Our costs are typically lower because our consultants have multiple ServiceNow related skills, such as system administration, implementation, integration and development. We can keep the team size small and pass on the savings to clients.
This is a “traditional” staffing model in which clients hire a CNET Global Solutions Inc professional on a contract basis and manage the consultant’s activity directly. Our consultants can work on-site or remotely, as per your requirement.
Each ServiceNow professional is highly proficient in their domain-specific skills and a deep understanding of ITIL, SDLC and ServiceNow product knowledge. We bring a certain rigor to our talent identification process that leverages from our decades of experience in the Service Management domain to assess and ascertain both hard-fit parameters like certifications, technology skills and expertise along with soft-fit parameters like customer culture-fit, communication and thought leadership.