CNET Global Solutions Inc is a recognized leader in enabling the IT Organization with process guidance across all life cycles of a service. We support our clients through the basic transition and operations processes like request, incident, change, release, knowledge, and problem management, as well as with the processes that have traditionally been considered more difficult to implement like capacity management, demand management, service level management, and availability management.
CNET Global Solutions key focus is on simplifying what we believe to be the core of good service management—configuration management and the Configuration Management Database (CMDB). At the heart of configuration management is the service. Most people focus on “controlling configuration items” when it comes to the process. We believe that the true value of the process is in enabling the CMDB to be an effective supporter of the service. An effective CMDB can help you build your services, understand them, explain them to your customers, and even improve them. A CMDB can go through levels of maturity based on your IT’s level of maturity. Our approach is to match the strategic goals of your IT with your CMDB to enable those goals.
CNET Global Solutions Inc has been serving the IT Service Management (ITSM) market for more than 8 years and has worked with leading clients in all industries to support their ITSM solutions. Our team is recognized for the following:
CNET Global Solutions services for the ServiceNow Platform include:
CNET Global Solutions delivery approach focuses on key aspects as needed to plan and implement comprehensive technology services capabilities, including Services, Controls, Processes, Organization, Technology and Finance. The depth into each dimension will vary based on the scope of the transformation.
The strategy phase involves the development of strategic actions to gain an advantage in business and technology efforts. The application of a consistent framework is necessary for subsequent phases.
The requirements and design phases define the detailed requirements, priorities, and scope of the engagement. These phases are critical to reducing risk and ensuring project completeness.
The build phase executes the development and customization of the solution. This phase also involves the majority of preparation activities for implementation.
The implement phase delivers the business solution and supports the associated transition activities. This phase also requires additional planning to ensure the continuity of all business operations.
The operate phase delivers the solution and includes post-implementation activities. This phase also consists of identifying future improvements and providing on-going support.
Extending your ServiceNow platform to business service applications beyond IT, such as HR, procurement, or R&D, presents a host of new opportunities for organizations. Easy-to-use form and workflow-driven applications can be deployed quickly and without the need to source, procure, or prepare a new environment.
New applications on ServiceNow can:
Challenges presented to organizations:
ServiceNow offers a feature rich platform for rapidly building business applications. Current customers can learn from others’ challenges and successes building business applications along with their own. This benefit combined with the implementation team’s inherent IT operation knowledge can offer a smooth transition to a steady state after an organization goes live. And learning to leverage IT operational information allows organizations to better plan and run business applications.